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8 Surefire Tips For Making a Successful Multi-Store Retail Business

Invest In Cloud-Based Technology

Investing in cloud technology is one of the most effective technologies for making your multi-store business more successful. Since cloud-based solutions are not “hosted” on a single machine, they allow you to access the tools and data you need from anywhere, as long as you have an internet connection. 

Whether in one of your stores, at home, or even on the road, you can simply log into the system to check on your other branches or your entire operation. More cloud-based solutions are available today than ever, including CRM solutions, accounting, and point of sale software

Plus, many of these programs interoperate, meaning you only have to enter your information once, and all cloud-based solutions are updated. If you have multiple cloud-based tools, it’s best to choose solutions that can integrate with each other. Check with your vendors before purchasing to ensure seamless data transfer. KORONA POS software can integrate with many software such as BottleCapps, Timeforge, Bloyal, Quickbooks Online, LineupApp, and many more.

Implement Standard Operating Procedures (SOPs) For All Your Stores

Standard operating procedures are instructions that explain how your business operates, from payment processing and staff rosters and schedules to customer communication and more. Implementing SOPs in all your stores will allow all staff to follow the same rules and protocols for doing things, making it easier to manage multiple stores. Although the types of standard operating procedures will depend from one business to another, SOPs in a retail store should generally cover the following: 

Cash transaction and cash handling processes

Standard operating procedures at this level should consider the types of payments you accept, your procedures for handling refunds and returns, and how often you close the cash register. Procedures should also cover everything related to handling cash in your store to ensure the security of your finances. 

Customer service 

Customer service procedures define instructions and policies on how your staff should behave and dress. They also define what employees can and cannot say and what to do when dealing with difficult customers. 

See related: How to Deal With Difficult Customers in Retail: 9 Tips for SMB Owners


Your SOPs for merchandising and layout include what your displays look like, how often you need to change displays, how your products are displayed, etc.

See related: How To Design a Store Window Display?

Safety and Security 

Ensure that you have the proper procedures in place to ensure the safety and security of your staff and customers. These procedures should cover basic issues, such as who opens and closes the store, as well as more complex situations, such as how to deal with shoplifters or what to do in case of a natural disaster or other emergencies. Remember that all of these procedures must be documented and available to all company employees.

Make Sure You Hire Good Employees In The Stores

A successful multi-store business is all about ensuring you have the right people in each store because you can’t be in more than one site simultaneously. Human resources are the first critical factor determining your business’s success. You will need to spend a lot of time vetting the employees you hire, and you will need to devote considerable resources to training them. It is advisable to organize periodic trainings to beef up your employees’ skills, especially for those in direct contact with customers every day. 

In case you are not able to train people at your original location, or if you are having trouble getting existing employees to handle your other stores, you will need to put in place a solid training program to bring people up to speed.

Consider online training or have one of your seasoned employees do it. Make sure your employees understand your goals; in turn, you must keep them happy. Make sure they always receive a good salary, incentives, and benefits. All these aspects play an important role in having a dedicated staff at your stores. 

POS Software 

Point of sale software is the backbone of running a multi-store business. As you grow, you need the right technology and software to keep track of critical retail metrics and activities across all stores. From advanced inventory management to cross-promotions across multiple stores to CRM and loyalty functions, investing in multi-store POS software should be a priority.  

KORONA POS can serve many types of multi-location retail businesses through its KORONA POS software, whether you’re a franchise retail business, a retail store chain, a small town operation, or even an experience-driven ticketed destination. 

KORONA POS also provides you with mobile POS terminals that synchronize with your accounting software and can allow you to accept a wide range of payment methods at any location. There are a few other things to consider when looking for a point of sale system:

Ability to use any payment processor: The best POS software for your retail stores allows you to choose any payment processor. You should be able to switch from one payment processor to another if you’re unhappy with your rates or service.

Most point of sale solutions now require their users to also use their processing solution. This is NOT advisable for any business, since it will likely mean you’re paying more money in the long-term.

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