Several passengers claimed to have missed their flights due to the chaos despite waiting for hours but the reason behind the delay wasn’t clear immediately.
A few users blamed the replacement of some CISF staff with private security for the mismanagement.
A spokesperson for Delhi International Airport Ltd., which operates the airport, said measures are being taken to control the situation.
“DIAL has deployed 26 additional staff to help passengers in the entry forecourt and security area,” the spokesperson said. “We are working with CISF to have full manning through flexi(ble) shift from 5 AM to avoid queue build up.”
The company is also in discussions with airlines to reduce the peak hour departures from T3, by shifting some flights to T1 or T2 and rescheduling a few flights.